Last updated: [Effective date]
Draft template pending legal review. Highlighted items are to be confirmed by BRAZO.
About us
This website is operated by [Placeholder] Registered company name, [Placeholder] Office address, City, State, PIN (“BRAZO”, “we”, “us”). By placing an order you agree to these Terms & Conditions, our Terms of Use, Shipping Policy, Cancellation & Refund Policy and Privacy Policy.
Eligibility
You must be at least 18 years old, or place orders under the supervision of a parent or guardian, and be capable of entering a binding contract under the Indian Contract Act, 1872.
Products and use
Product descriptions on this website reflect the information printed on each product’s packaging. Always read the label and directions before use. If symptoms persist, consult a doctor.
Product images are for illustration. Packaging may vary slightly from what is shown.
Products are sold for personal use only and not for resale.
Prices and payment
All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay.
Payments are processed securely by Razorpay. We do not store your card, UPI or bank details.
If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid in full.
Order acceptance
Your order is confirmed once payment is successfully received. We may decline or cancel an order (with a full refund) if a product is out of stock, if we cannot deliver to your address, or if we suspect fraudulent activity.
In the rare case that a product sells out while your payment is being processed, we will contact you to either fulfil the order later or refund you in full.
Delivery, cancellation and refunds
Delivery is governed by our Shipping Policy. Cancellations, returns and refunds are governed by our Cancellation & Refund Policy.
Limitation of liability
To the extent permitted by law, BRAZO’s liability for any claim relating to an order is limited to the amount paid for that order. Nothing in these terms limits any rights you have as a consumer under the Consumer Protection Act, 2019.
Governing law
These terms are governed by the laws of India. Courts at [City] shall have exclusive jurisdiction, subject to your rights to approach consumer forums.
Grievance officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
- Name: [Grievance Officer name]
- Designation: [Designation]
- Email: [grievance email]
- Address: [Placeholder] Office address, City, State, PIN
- Working hours: [Monday–Friday, 10:00–18:00 IST]
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.