Last updated: [Effective date]
Draft template pending legal review. Highlighted items are to be confirmed by BRAZO.
Where we ship
We currently deliver to serviceable PIN codes across India. [Confirm any regions or PIN codes that are not serviceable.]
Shipping charges
- Orders of ₹499 or more: free shipping.
- Orders below ₹499: a flat ₹49 shipping fee.
The exact charge is shown at checkout before you pay.
Processing and delivery times
Orders are processed within [1–2] business days of payment confirmation. Orders placed on Sundays or public holidays are processed the next business day.
Estimated delivery after dispatch: [3–5] business days for metro cities and [5–8] business days for other locations. These are estimates and may vary due to courier delays, weather or local restrictions.
Tracking your order
You can check the status of your order at any time on the Track Order page using your order number and email, or under My Account if you placed the order while signed in. [Tracking numbers will be shared by email/SMS once a courier integration is set up.]
Delivery attempts
Our courier partner will attempt delivery [up to 3] times. If delivery fails because the address is incorrect or no one is available, the order may be returned to us. We will contact you to arrange re-delivery (re-shipping charges may apply) or a refund of the product value.
Damaged or tampered packages
Please do not accept a package that appears damaged or tampered with. If you notice damage after opening, contact us within [48 hours] of delivery with photos of the package and product, and we will arrange a replacement or refund.
Contact
Shipping questions: hello@example.com · +91 00000 00000.