Product & Usage
Q1. Are your sprays safe for children?
Yes, our sprays are generally safe for children above 6 years under adult supervision. For children younger than 6 years, please consult a doctor before use.
Q2. Can I use the sprays on open wounds?
- Spray Bandage: Yes, it is designed for minor cuts and scratches.
- Pain Relief Spray: Use only on intact skin (sprains, muscle/joint pain). Do not apply on broken skin.
- Burn Relief Spray: For minor burns and scalds only. Not suitable for severe burns.
Q3. How often can I use the sprays?
- Pain Relief Spray: 3–4 times a day on affected area.
- Spray Bandage: Once applied, it forms a protective layer. Reapply only if the layer wears off.
- Burn Relief Spray: 2–3 times a day, or as needed for soothing.
Q4. Are there any side effects?
Mild stinging or cooling/warming sensations may occur. Discontinue use if irritation, redness, or allergy appears, and consult a doctor.
Q5. Are your products natural or chemical-based?
Our formulations combine clinically proven actives (like Diclofenac, Lidocaine, Cetrimide) with supportive ingredients such as linseed oil and menthol. This ensures both effectiveness and safety.
Orders & Shipping
Q6. How long will my order take to arrive?
- Metro cities: 3–5 business days
- Non-metro locations: 5–8 business days
- Remote areas: up to 10 business days
Q7. How can I track my order?
Once shipped, you will receive a tracking link via email/SMS.
Q8. Do you offer free shipping?
Yes, shipping is free on orders above ₹499. A flat fee of ₹49 applies to smaller orders.
Payments & Refunds
Q9. What payment methods do you accept?
- We accept all major debit/credit cards, UPI, net banking, and wallets.
Q10. Can I return or exchange products?
- Returns are only accepted for damaged, defective, or incorrect items reported within 48 hours of delivery. Opened or used products cannot be returned for hygiene and safety reasons.
Q11. How long do refunds take?
- Refunds are processed within 7–10 business days after approval.
Safety & Storage
Q12. How should I store the sprays?
- Store in a cool, dry place below 40°C. Keep away from direct sunlight, flames, and out of reach of children.
Q13. Are the sprays flammable?
Yes, as they are aerosol-based, they are flammable. Do not spray near fire or while smoking.
Q14. Do your products require a prescription?
No, our sprays are OTC (over-the-counter) products and can be purchased without a prescription.
